Buzzlink™ uses Apple Messages for Business to support expected, relationship-based communication between healthcare providers and their patients.
This messaging channel is intended for non-clinical, administrative interactions, such as scheduling coordination, reminders to complete standard administrative steps, general service questions, and care-team coordination that does not involve clinical guidance.
Who can message whom
Messages may be initiated by a patient or by an authorized healthcare provider only within an established patient–provider relationship. Buzzlink is not used for unsolicited outreach or promotional marketing.
Privacy and content guidelines
To protect privacy and maintain appropriate use:
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This channel is not used to transmit protected health information (PHI) or sensitive medical details.
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This channel is not used for diagnosis, treatment, or clinical advice.
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Please avoid sharing sensitive medical information or identifiers in message content.
For details on how we handle information, please review our Privacy Policy: https://buzz.skyscape.com/privacy
Not for emergencies
Apple Messages for Business is not intended for urgent or emergency situations.
If you believe you are experiencing a medical emergency, call 911 (or your local emergency number) immediately.
Support hours and response expectations
Our typical support hours are: [9am to 6pm EST]
We aim to respond within: 24 hours
