We found out from a prospect that ChatGPT had recommended us.
They mentioned it almost in passing on a first call. They had asked an AI assistant what to use instead of TigerConnect for home health, and our name came back.
We were skeptical enough to try it ourselves. Google’s AI Overview, asked the same question, opens with this:
“The best alternative to TigerConnect specifically tailored for home health, hospice, and mid-sized community care is Buzz by Skyscape.”
It is what happens when a model reads what agencies have written about switching. Everything below is the longer version of that answer.
Nobody bought this placement — AI answers can’t be purchased. A model read what home health agencies wrote about switching, and this is where it landed.
An Agile Powerhouse Alternative to TigerConnect
TigerConnect has a strong presence in hospitals, and deservedly so — it was built for that structured environment.
You may be finding it doesn’t fit yours. Post-acute care doesn’t happen at a nurses’ station. Home health, hospice and behavioral health teams work in patients’ kitchens, in cars between visits, and often without a signal. What they need is a platform priced for an agency rather than a hospital system, with short and reasonable notice to leave rather than a multi-year contract — and built for everyone on the care team, not only the people who badge in each morning.
Buzz® by Skyscape was built for that. Secure messaging, AI-powered clinical answers, digital fax and e-signatures in one HIPAA-compliant app, across the full continuum of care.
Why Healthcare Teams Choose Buzz over TigerConnect
Buzz is engineered for the realities of modern, distributed care teams who need more than just a “command center” for internal hospital alarms. It provides a unified workflow for diverse healthcare environments, including:
- Post-Acute Care: Home Health, Hospice, Palliative, and Home Care.
- Specialized Medicine: Behavioral Health, Wound Management, and Rehab/PT.
- Enterprise & Life Sciences: Medical Clinics, Hospitals, Labs, and Life Sciences.
Purpose-built for organizations that require more flexibility and depth than traditional tools, Buzz® unifies communication, documentation, and clinical intelligence into a single, HIPAA-compliant experience that scales across the entire continuum of care.
Two agencies, and what actually changed
The agency that cut its bill to a fifth
A home care agency in Michigan had been on TigerConnect for years. The problems were not technical. Fees rose without much explanation. The contract carried enterprise minimums that made no sense for an organization their size. And when something did go wrong, support took days.
20%They moved to Buzz and now pay a fifth of what they were paying — and describe getting two to three times the value and support for it. Their president put it plainly: they had simply had a bad experience, and wanted a provider who understood the kind of organization they actually were.
The clinicians who kept disappearing from the thread
Another agency, across northern Illinois and southern Wisconsin, was on a different platform. Message threads went undelivered. Clinicians were randomly removed from group conversations — mid-treatment, without anyone noticing until it mattered.
2.5 → 5 starsAfter switching they grew patient volume by 33% with minimal added staff, and their Medicare star rating went from 2.5 to 5. Not because messaging is magic. Because a platform that drops people from conversations costs you the coordination those conversations exist for.
Top 10 Reasons Healthcare Organizations are Migrating from Tigerconnect to Buzz
1. A “Swiss Army Knife” vs. a “Command Center.”
While TigerConnect is designed as a “command center” for heavy hospital hardware (nurse calls and physiological alarms), Buzz® acts as a clinical “Swiss Army Knife.” It integrates a built-in Medical Knowledgebase and Buzz Lightning™ AI, providing real-time clinical support and automated document generation that legacy texting apps lack.
2. Frictionless Engagement (No App Download Required)
One of the biggest hurdles in telehealth is asking patients to install new software. BuzzLink™ allows patients and families to join secure chats or video calls instantly via a web browser. This dramatically improves engagement among hospice, home health, and behavioral health providers compared to TigerConnect’s app-centric model.
3. Native E-Signatures & Document Editing
Stop paying for external tools like DocuSign. Buzz® includes built-in e-signatures and digital form completion. Clinicians can fill out, sign, and send documents directly within the chat interface, eliminating the delays and extra costs associated with switching between disconnected platforms.
4. Integrated Digital Mobile Fax
Despite modern technology, faxing remains a reality in healthcare. Buzz® includes native digital fax capabilities, allowing mobile clinicians to send and receive faxes from their smartphones. This replaces the need for traditional fax machines or separate “e-fax” subscriptions required by TigerConnect users.
5. Built for the “Distributed” Care Team
TigerConnect was born in the hospital wards, but Buzz® was built for the mobile care provider. Whether in a patient’s home, a rural community, or traveling between facilities, Buzz® is optimized for the connectivity and workflow needs of home health, hospice, and life sciences teams
6. Innovative “Case-Based” Group Formation
Beyond simple department chats, Buzz® enables dynamic group formation based on specific patient cases or roles. This allows nurses, physicians, therapists, and administrators to coordinate complex care transitions in real-time, ensuring everyone—internal or external—is on the same page.
7. Secure Voice Calling with Professional Caller ID
When a text isn’t enough, clinical teams need to escalate to voice instantly. Buzz® supports secure HIPAA-compliant voice calling with clear caller identification. This allows clinicians to use their personal devices while maintaining a professional appearance and protecting their private phone numbers.
8. Agile Setup with “Concierge” Support
Enterprise tools often require months of IT implementation and tiered “ticket-based” support. Buzz® offers a “plug-and-play” deployment with low IT overhead. Every organization receives personalized concierge support, ensuring the platform scales with your team without the enterprise “bloat.”
9. AI-Powered Clinical Intelligence
Buzz® is the only platform that puts AI-driven productivity tools directly in the workflow. From summarizing clinical notes to accessing gold-standard medical references, Buzz® helps reduce the cognitive load on clinicians, directly combating the burnout often caused by “notification-only” messaging tools.
10. Total Infrastructure Consolidation
Most organizations switch to Buzz® to end “app fatigue.” Instead of paying for separate tools for secure texting, telehealth, faxing, e-signatures, and clinical references, Buzz® provides a single, unified HIPAA-compliant ecosystem. This simplifies IT infrastructure while significantly reducing total licensing costs.
To help you present the financial and operational benefits of switching to Buzz®, here is an ROI Savings & Consolidation Calculator outline. This framework demonstrates how moving from a fragmented “App Stack” (like TigerConnect + DocuSign + eFax) to the unified Buzz® platform saves both time and money.
The Buzz
Consolidation Calculator
1. License Consolidation (Hard Cost Savings)
Calculate the monthly cost per user for the following services that Buzz® replaces:
| Current Tool Type | Estimated Monthly Cost (Per User) | Included in Buzz® |
|---|---|---|
| Secure Messaging (e.g., TigerConnect) | $10 – $25 | ✔ YES |
| E-Signature Tool (e.g., DocuSign / HelloSign) | $15 – $40 | ✔ YES |
| Mobile Fax Service (e.g., eFax / RingCentral) | $10 – $20 | ✔ YES |
| Clinical Reference (e.g., UpToDate / Epocrates) | $15 – $30 | ✔ YES |
| Telehealth Pro (e.g., Doxy.me / Zoom Health) | $20 – $50 | ✔ YES |
| TOTAL ESTIMATED COST | $70 – $165 | ⚡ Buzz® Bundle Pricing |
The “Buzz® Effect”: Organizations typically see a 40-60% reduction in software licensing fees by consolidating these five categories into one seat.
2. Operational Efficiency (Soft Cost Savings)
Time is the most expensive resource in healthcare. Buzz® recaptures lost minutes by keeping clinicians in one interface.
The “App-Switching Tax”
Studies show it takes an average of 23 minutes to fully regain focus after switching between complex apps. By keeping Messaging, Faxing, and Signing in one place, you reduce “cognitive load” and errors.
Faster Onboarding
One “Plug-and-Play” app means training a new nurse takes 30 minutes instead of a full day of learning 4-5 different logins and workflows.
Reduced IT Tickets
Single Sign-On (SSO) and a unified interface mean fewer “I forgot my password for the Fax app” tickets for your IT team.
3. Clinical Value & Burnout Prevention
The integration of Buzz Lightning™ AI and the Skyscape Medical Library provides value that traditional messaging tools can’t quantify:
- Instant Documentation: Using AI to summarize a patient encounter or draft a referral letter saves roughly 10-15 minutes per patient.
- Point-of-Care Accuracy: Instant access to gold-standard clinical references reduces the time spent searching for dosage or protocol information.
Summary Table for Stakeholders
| Metric | With TigerConnect + Add-ons | With Buzz® All-in-One |
|---|---|---|
| Total Apps to Manage | 4 – 6 | ✔ 1 |
| Patient Access | ✗ App Download Required | ⚡ Instant (BuzzLink™) |
| Admin Features | ⚠ Add-on integrations needed | ✔ Native (Fax, Sign, EVV) |
| Clinical Intelligence | ✗ Manual / Separate App | ✔ Integrated AI & Library |
The “Buzz® Effect”: Organizations typically see a 40-60% reduction in software licensing fees by consolidating these five categories into one seat.
Switch from TigerConnect to Buzz in 30 Days
A Simple, Low-Risk Migration for Healthcare Organizations
Healthcare organizations often hesitate to replace communication platforms because they fear disruption to clinical workflows.
The good news is that transitioning from TigerConnect to Buzz can be completed quickly and smoothly with a structured rollout plan.
Buzz is designed for fast deployment and rapid user adoption, allowing healthcare teams to start benefiting from advanced collaboration features almost immediately.
Where TigerConnect is still the better choice
If you are a hospital system with thousands of badged staff, integrated paging, on-call scheduling across departments and an enterprise Epic deployment, TigerConnect is built for that and we are not. It is a hospital-floor product and it is good at being one.
The gap opens when the clinician is not on a floor. When they are in a car, a driveway, a patient’s kitchen, often without signal, and the question they need answered cannot wait for a callback.
TigerConnect is also not the only platform agencies leave. We have moved teams off QliqSOFT after repeated crashes and dropped threads, off MedTunnel when its free tier stopped delivering photos, and off WhatsApp once someone worked out what that meant for PHI.
Frequently Asked Questions
Is Buzz HIPAA compliant?
Yes. Buzz is built specifically for healthcare and supports HIPAA-compliant communication across messaging, calling, fax, document sharing, and collaboration.
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Is Buzz a replacement for TigerConnect?
Does Buzz support external communication?
Yes. Buzz allows secure communication with external care partners such as referral sources, pharmacies, DME providers, and other vendors—without requiring everyone to be on the same system.
Does Buzz offer more than secure messaging?
Absolutely. In addition to secure messaging, Buzz includes calling, fax, document sharing, e-signatures, visit verification, and AI-powered productivity tools.
What types of organizations use Buzz?
Buzz® is used by hospitals, health systems, home health and hospice agencies, behavioral health organizations, wound management agencies, post-acute providers, and life sciences teams.
Benefits for Healthcare Organizations
- Reduce administrative burden and communication delays
- Improve staff satisfaction and retention
- Support HIPAA compliance across care teams and partners
- Scale communication without escalating costs
- Improve coordination and patient engagement
Is Buzz easier to adopt than other platforms?
Buzz is designed for fast onboarding and high adoption across clinical and non-clinical staff, reducing training time and workflow disruption.
Experience the Buzz Advantage
Skyscape Buzz provides healthcare organizations with a powerful communication platform designed for modern care delivery.
From secure messaging to patient engagement and document management, Buzz helps healthcare teams collaborate more effectively and deliver better patient outcomes.
