Real People. Real-Time Support. Right Inside Buzz.
White-glove onboarding and concierge support designed specifically for healthcare teams.
Adopting new technology shouldn't slow down patient care.Whether you're launching Buzz for the first time, configuring workflows, onboarding new employees, or exploring advanced features like BuzzLink, eSignatures, or secure document sharing, our multidisciplinary support team is only a message away. No ticket queues. No generic chatbots. Just knowledgeable HIPAA certified healthcare technology experts available directly within Buzz.
What Is White-Glove Healthcare Software Support?
White-glove healthcare software support combines personalized onboarding, implementation guidance, workflow configuration, training, and ongoing assistance to help healthcare organizations successfully adopt new technology. Buzz provides real-time concierge support directly within the platform, giving users immediate access to knowledgeable specialists throughout implementation and everyday use.
You're Never Left to Figure It Out Alone
Healthcare organizations don't have time to learn complex software through videos or support articles alone. That's why every Buzz customer receives access to our multidisciplinary concierge support team—from implementation specialists and trainers to customer success and technical experts. Whether you're asking a simple question or configuring advanced workflows, help is available directly inside Buzz.
White-Glove Support Throughout Your Journey
Onboarding
We help configure Buzz around your organization’s needs.
Implementation
Guidance on users, groups, permissions, communication workflows, and best practices.
Training
Interactive training sessions plus ongoing learning resources.
Everyday Questions
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Need help using BuzzLink?
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eSignatures?
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Secure messaging?
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Document sharing?
Check our Knowledge Base or send us a Buzz message.
Advanced Configuration
As your organization grows, we'll help optimize Buzz to match your evolving workflows.
Support Where You Already Work
Unlike traditional software vendors that require separate portals or ticketing systems, Buzz lets you connect with our support team from within the same platform you use every day.
That means:
- Faster answers
- Less disruption
- Personalized assistance
- Better adoption
- Greater confidence
Support becomes part of your workflow—not another system to manage.
More Than Technical Support
Our concierge team helps with:
Organization onboarding
Workflow optimization
User setup
Group configuration
BuzzLink™
Secure messaging
eSignatures
File sharing (BuzzDrive™)
Best practices
Ongoing success
Why Healthcare Organizations Choose Buzz Support
| Traditional Software Support |
| Ticket submission |
| Generic call center |
| Long response times |
| One-time implementation |
| Self-service only |
| Technical answers |
|
Buzz Concierge Support |
|
Real-time messaging |
|
Dedicated multidisciplinary team |
|
Immediate assistance |
|
Ongoing partnership |
|
Personalized guidance |
|
Workflow expertise |
Benefits of White-Glove Support
Organizations using Buzz benefit from:
- Faster implementation
- Higher user adoption
- Reduced training time
- Better workflow configuration
- Increased staff confidence
- Quicker answers
- Improved productivity
- Ongoing partnership—not just technical support
Questions We Help Answer Every Day
Whether you're just getting started or have been using Buzz for years, our Concierge Team is here to help with questions like:
- How do I add a new clinician or employee?
- Can you help us set up BuzzLink for patient and family communication?
- What’s the best way to organize/categorize our care teams and groups?
- How do we onboard new employees into Buzz?
- Can someone help configure our workflows for home health, hospice, or behavioral health?
- How do I send documents for eSignature?
- What’s the easiest way to share files securely with my team?
- Can you help us customize notifications and permissions?
- How do I invite an external care partner to collaborate?
- Where can I find training materials for new users?
FAQ
What is White-Glove Support?
White-Glove Support is Buzz’s personalized onboarding, implementation, training, and ongoing concierge support service. Our multidisciplinary team helps healthcare organizations successfully deploy, configure, and optimize Buzz for their unique communication workflows.
Does Buzz help with onboarding?
Yes. Our team works with your organization during onboarding to help configure Buzz, organize users and teams, and ensure staff are comfortable using the platform from day one.
Will someone help configure Buzz for our organization?
Absolutely. We help configure Buzz around your organization’s communication workflows, including user setup, groups, permissions, and features like BuzzLink, secure messaging, eSignatures, and document sharing.
Can I contact support from inside Buzz?
Yes. One of Buzz’s unique advantages is that you can message our Concierge Support team directly within the platform. That means you can get help without leaving your workflow.
Is training included?
Yes. We provide onboarding, training, in-context help, knowledge base resources, FAQs, and ongoing guidance to help your team confidently use Buzz.
What happens after implementation?
Our relationship doesn’t end after launch. We continue to provide real-time support, answer questions, introduce new features, and help your organization get the most value from Buzz as your needs evolve.
Can you help us optimize workflows later?
Yes. As your organization grows or your workflows change, our Concierge Team is available to help you optimize how Buzz is configured and used, ensuring it continues to support your team’s communication and collaboration goals.
Can clinicians communicate without sharing personal phone numbers?
Yes. Buzz provides dedicated Buzz phone numbers and flexible caller ID management, allowing clinicians and staff to make and receive calls without exposing their personal mobile numbers. Users can choose whether recipients see their personal Buzz phone number or an organization-approved caller ID, so patients can see a recognizable agency name, such as “ABC Home Health”, rather than an unfamiliar number. This helps improve patient engagement, reduce missed calls and call-backs, maintain professional boundaries, and support more effective communication with patients, referral partners, and care teams.
Secure Communication Starts Here
Protect patient information, improve care coordination, and simplify healthcare communication with one HIPAA-compliant platform.
